Phishing email messages, websites, and phone calls are designed to steal money. Cybercriminals can do this by installing malicious software on your computer or stealing personal information off of your computer.
Cybercriminals also use social engineering to convince you to install malicious software or hand over your personal information under false pretenses. They might email you, call you on the phone, or convince you to download something off of a website.
Here is an example of what a phishing scam in an email message might look like.
Links might also lead you to .exe files. These kinds of file are known to spread malicious software.
Cybercriminals might call you on the phone and offer to help solve your computer problems or sell you a software license. Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.
Once they’ve gained your trust, cybercriminals might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable.
Treat all unsolicited phone calls with skepticism. Do not provide any personal information.
For more information, see Avoid tech support phone scams.
If you receive a fake phone call, take down the caller’s information and report it to your local authorities.
Whenever you receive a phone call or see a pop-up window on your PC and feel uncertain whether it is from someone at Microsoft, don’t take the risk. Reach out directly to one of our technical support experts dedicated to helping you at the Microsoft Answer Desk. Or you can simply call us at 1-800-426-9400 or one of our customer service phone numbers for people located around the world.
You can use Microsoft tools to report a suspected scam on the web or in email.